My Lost Stock Box is here! Like a sustainable fashion mystery box or loot crate, the charitable initiative supporting garment workers caught my eye back in May of this year. Well, it’s been 12 weeks, and my box has now arrived… It’s time to share an unboxing review with you all!
What is Lost Stock?
Lost Stock is a new initiative that sprung up earlier this year, amid the covid-19 crisis. Essentially, when much of the world shut its doors, high street and fast fashion retailers decided to take it one step further, cancelling existing orders with their factory partners and plunging garment workers into uncertainty around their jobs, their pay, and their ability to maintain their current standard of living. (If you haven’t already, please sign the #PayUp petition – many retailers are still denying payments).
The premise of the initiative is simple. Garments from the existing cancelled stockpile will be sent to you, while the money you pay will go to SAJIDA Foundation, a Dhaka-based non-profit organisation bringing ‘health, happiness and dignity in the lives of the less fortunate’, as well as Bangladeshi factories who have seen their stock orders cancelled.
(And if you’re wondering, why Bangladesh?, you may be surprised to know that the South Asian country is the third largest exporter of fashion in the world, and a haven for exploitative fast fashion brands).
Lost Stock’s slogan ‘Buy a box. Support a worker for a week.‘ was too much for me to resist. Directly supporting garment workers and getting to review clothes? I’m in!
Placing My Lost Stock Order
So, onto the order. This was the bit that really hooked me in – the ability to customise my order! It would be very difficult to upload all of the existing stockpile online, so instead, Lost Stock offers a customisation service, which covers:
- Gender of clothing
- Size, from XS to XXL)
- Age range, from 16-24, 25-34, 35-50, to 50+
- Colours, either Brights or Darks/Neutrals
- Pattern, either Plain or Patterned
At the time of my order, the options were slightly different, with two additional selections – fit, and style. I chose the following options:
- Gender: Female
- Size: S
- Age: 25-30
- Colours: Neutrals
- Pattern: None
- Fit: Regular
- Style: Regular
My box promised ‘at least 3 items of clothing’, with a cost of £35 plus shipping. On arrival, I was surprised to discover four garments in my package, especially now that the number has been solidly confirmed at three for future orders.
Looking at this on a purely monetary basis, the four garments would each be worth an average of £8.75. This is a lot lower than I would spend on a brand new piece of clothing, but then again I don’t buy fast fashion anymore. Either way – I knew quality wouldn’t be very high, and I’m not here to critique that. Instead, let’s take a look at the box, and the pieces themselves…
My First Impressions…
When my Lost Stock parcel arrived earlier this week, I have to say the first feeling was disappointment. Instead of being met by a recyclable cardboard box, I was faced with a compostable mailer – which is only compostable if taken to a special recycling facility (I believe).
Setting that aside, I was met with four individually plastic-wrapped garments. The plastic here was expected – it’s common practice in most garment factories.
Inside those bags were four garments in an oddly cohesive colour scheme, which I’ll call jungle neutrals. I had a plain white vest, a teal strap top, a green strap top, and a patterned green dress. Eh, not really my style, or my order specifications, but I’ll come onto that later.
All four garments came without tags, and their brand labels had been cut out or replaced with a Lost Stock one. Even the composition labels had been trimmed to hide their retailers (except for one, which had a sticker placed over it. Underneath: Matalan. Perhaps one of the most evil high street brands out there, so it wasn’t really a surprise, although I’ve not heard anything about Matalan cancelling their orders).
Once I’d unwrapped everything, it was time for a photoshoot…
Garment #1: Plain White Vest
Composition: 100% cotton
Suitable for 25-30 year old? Yes
Estimated size: UK 10
Worth £8.75 or more? No
Review: This is the Matalan top, and I’ll be honest, it’s a bit shit. The cotton is so thin you can see my nips in the right lighting, the fit is poor, but at least it’s still within the specifications of what I ordered: neutral, plain, and no pattern. I wouldn’t pay £8.75 for it, but then again I wouldn’t buy a vest from Matalan in the first place. It’s passable for being in my box.
Garment #2: Teal Strap Top
Composition: 100% viscose
Suitable for 25-30 year old? Yes
Estimated size: UK 10
Worth £8.75 or more? Yes
Review: Moving onto top number two, and it’s ok. The teal colour is fine. The crochet style trim is ok. The fit is alright. What I’m trying to say is, it’s mediocre, but it does the job, and it fits all the specs.
Garment #3: Green Linen Strap Top
Composition: 52% linen, 48% viscose
Suitable for 25-30 year old? Yes
Estimated size: UK 10
Worth £8.75 or more? Yes
Review: This is my favourite item out of the four. First off, it’s predominantly made from linen, which is one of my favourite fabrics. The fit isn’t great, but it’s fine when tucked into shorts or trousers. Paired with some nice second-hand accessories like my Alienina rope bag and mock-croc slides, and I like it!
Garment #4: Patterned A-Line Dress
Composition: 55% linen, 45% viscose
Suitable for 25-30 year old? No way
Estimated size: UK 10
Worth £8.75 or more? Yes
Review: I think my face just says it all in these photos. I hate this dress. It’s a horrible colour, a horrible pattern, a horrible fit, and a horrible shape for my frame too. How is it suitable for a 25-30 year old? How is it neutral? The only way I can rationalise this dress being in my order is that it was a ‘bonus’ item. Next time, hold the bonus.
Would I Recommend Lost Stock?
Well, first off I have to say my package is good value, with three of the four pieces seemingly worth more than the price I paid overall.
However, I’m unhappy with the overall fit and style of the pieces. And putting aside my picky, keen eye for fashion, I think I’d still be unhappy because of the fit, the colours, and especially the patterned dress. I feel like all four pieces are a UK 10, while I would say a Size S is 6-8, so I think the sorting could do with improving. And out of the four items, I would only keep the green strap top. That leaves me with three items I don’t want.
My concern grows when I imagine that many of the 112,275 people who have purchased boxes will also be disappointed with their garments too, and will dump them on charities or in the bin. This could create a larger waste problem, despite all good intentions.
If you’re like me and you’re unhappy with your Lost Stock items, there are a few things you can do:
- Ask for a refund and send your clothes back
- Swap your clothes on Lost Stock’s swapping platform partners, Nuw or Swopped
- Swap your clothes on a Lost Stock Facebook group
- Learn how to upcycle your clothes following their upcycling partner, Steel and Stitch’s tutorials
- Donate to Lost Stock’s clothes donations charity partner, British Heart Foundation
And on that back of that, would I recommend Lost Stock? Sadly, I wouldn’t. I’d recommend donating to the SAJIDA Foundation directly, or the following organisations (as recommended by ethical fashion writer Bel Jacobs):
- Asia Floor Wage Alliance
- Clean Clothes Campaign
- Global Justice Now
- Support Garment Workers campaigns
- Traid’s Food For Garment Workers campaign
- War on Want
A direct donation might not be as thrilling as the promise of a box of new clothes, but in my case, it’s less disappointing, less wasteful, and still fulfilling.
This seems to be a huge scam. I would caution anyone considering purchasing a box from Lost Stock to instead consider donating to a charity directly. I received my package (its clearly not a box and more like a large envelope) today after nearly six months. I received three tops all of them of very low quality. I find it difficult to believe that this could ever have been intended for the high street, even at the low end, as the fabric in all three cases is of such poor quality that its not really wearable. It is so thin that it does not look as if it would survive even one cycle in the washing machine without tearing. They are of such low quality that you could not even feasibly give these to a charity shop. One really horrendous top also has a tag on the neckline that clearly states that it was made in China someone clearly forgot to remove it – but it does clearly show this that far from helping people in Bangladesh that this us just cheap tat that has been made in China.
All I can say is be very wary of engaging with this charity.
I received my two boxes recently (one female adults & one kids) and overall I’m quite pleased with what I got. The kids box contained 6 items of clothing- all very wearable and relatively good quality. The ladies clothes weren’t to my taste but were neutral in colour and style and could easily be swapped or given to someone else. What disappoints me the most seeing other people’s comments. The whole point of the charity is to provide a week’s food to garment workers that overnight became destitute. This isn’t a scam, it’s a way for helping others in a truly awful time- only this time when you’re giving to a charity, you’re receiving a little something back (the clothes) and not a sticker or a ribbon to wear. I think some perspective is needed.
With respect, the charitable aspect is the obvious reason anyone would have taken part in this scheme. If a third of the money went to the charity a considerable amount of money has gone somewhere else. I’m sure the majority of people who feel they have been mis sold would have happily donated to the charity directly if they’d known this would be the case. X
Oh dear. What a disappointment. I received my Lost Stock (summer) clothes on 31st October 2020. The quality is so poor, that I am reluctant to even put them to to a charity shop. As a 65 year old, albeit with a young attitude to clothing, there is no way I could wear any of this cheep tat. However, I have seen the clothes that my (much younger) neighbour received, and the difference in quality is stark.
I think the sentiments behind this venture were good. However, the delivery and logistics leave a lot to be desired. Thank goodness I did not subscribe to the Kids Lost Stock box. My grandchildren would have outgrown the clothes long before they arrived. I can only hope that this has not been a giant scam and that someone in a third world country has benefited from my money
Very upset and annoyed that I fell for this scam. ‘Box’ arrived today after nearly 6 months. It was a small plastic bag with 3 basic summer tops that didn’t fit and I didn’t like. (It’s also November tomorrow, no longer Summer) No way was it “£70 worth of clothes within 6-8 weeks”. I would like to know who has made a fortune out of this scam. This was pushed in numerous article in newspapers and tv and has led to many people being defrauded. It’s one big shocking mess. I will not be listening to any more patronising e-mails from this dodgy company about how wonderful I am. I will be returning the bag for a refund. I wonder if that will take 6 months. Disgusting.
Fingers crossed it’s quicker than 6 months for your refund!
I was taken in seeing a recommendation by Good Housekeeping (online edition). Lost Stock appear to have sent some decent clothes to ‘Influencers’; virtually everyone else gets a load of tat, not worth an RRP of £7, let alone £70. Fortunately I used PayPal so was able to obtain a full refund, as have a great many others.
I would recommend that everyone with an outstanding order check the ‘Lost Stock – we’ve lost faith…’ page on FaceBook, and then apply for a refund through PayPal or their Credit Card. Lost Stock rarely refund directly; they either claim that the goods are with their logistics provider and therefor cannot issue a refund (this is actually illegal as refunds can only be refused if the goods are in transit in the UK. On route from China does not count); or they will suddenly supply a Royal Mail tracking number, a check on which will shew that Royal Mail do not actually have the goods.
You have been warned.
Thanks for sharing this Gill – just to add that I bought this as a regular customer, have never worked in the capacity of an influencer for Lost Stock.
My Lost Box arrived this week, and I stumbled across your blog looking for a place to exchange the items I don’t want. Reading your words, the clothes I got, and the experiences of other commenters, has really brought home to me how many people’s livelihoods are now dependent on manufacturing these poor quality clothes we’re so disappointed to receive. What stronger illustration of the rubbish fast fashion has created when the cancellation of these orders – that we all view as poor value, poor quality, has left so many so destitute? I can imagine they’d agree as loudly as us that they’d like to be making higher quality garments for higher quality wages. One thing that’s struck me particularly is the cost Matalan are selling the clothes at – would they always have been at those low prices, or are they driving down costs even more because the market is now flooded with too much clothing? What’s the further cost of that to the workers making them?
Thanks for sharing this Steph – it is absolutely indicative of the problems at both Matalan and fast fashion as a whole. The false economy of cheap clothes equates to unethical labour practices, poor materials, and poor quality garments. I’m sorry to hear you also were unhappy with Lost Stock – while I love the initiative and its support for garment workers, I think it was also poorly executed.
Took 6 months for my parcel to arrive, i got 4 t shirts in different colours all with stripes on them, none of them fit. I dont know what to do with them to be honest, it all seemed a good idea at the time and I was more than happy to donate, as long as a family got fed in Bangladesh then I’m kind of happy with 4 shite t shirts. It’s like the old saying you got something for nothing, but in this case you got something worth nothing for something.
Terrible service, terrible items. I did not keep any of my items, they weren’t what I asked for, they were the wrong size, cheap material, no style, no fit. Just awful!
Very embarrassed that I fell for this (and also recommended it to other people!) – complete waste of money!
I totally agree with all the comments above. It is very disappointing and I feel that a direct donation would have been much better. I thought that participating in this would assist families and reduce clothes waste. Instead I received 3 very poor quality items, 5 months later than expected, all the same style (i.e. flimsy summer tops just as we come into winter). I will be keeping 1 for next summer and so far I have no takers from friends or family for the other two.
I ordered a box on 28 May and still haven’t received anything- Lost Stock have sent emails saying the box is being packed for over a month now and when I have repeatedly asked for a refund they have refused stating that it is being dispatched so they can’t refund. I contacted one of the members of the board of Sajida- the charity benefiting from the project- and they told me that they had received good financial input from Lost Stock and that it is not a scam. I feel really let down by this whole process and definitely don’t want a set of flimsy tops sent to me in winter.
I think I should get a refund and it really annoys me that they are still running their ads when they can’t fulfil orders from over 4 months ago.
Ordered in May. Received my box today 30 Sept. Beyond disappointed with the items and feeling let down. A little more honesty expected from such an enterprise. I have been wondering for some time if this is a scam ? ? ?
Hi. I was also beginning to wonder if I has been scammed even though I got fairly regular updates by email. But I got an email earlier this week saying the parcel had been dispatched and it arrived yesterday. The tops are OK although I probably wouldn’t have bought any of them if I had seen them in a store. One thing I did notice was at least two were made in China not Bangladesh as I had expected.
I received mine yesterday and like you my first though was disappointing as it was a box but a plastic bag. Then I felt even more disappointed when I opened the bag to thee tops. One shapeless long sleeve top with elastic at the end of the sleeves, a ruffled too and a tencel shirt which is the best and the only one I will keep. I am going to donate the others to charity. And yes I should have given my money directly to the charity as it seems to just be a gimmick which has not worked f
Well I’ve just received my “box”, i.e. bag containing 3 flimsy short tops that look they they were made in 2002. I feel completely duped and very silly. Someone’s having a laugh. Lesson learnt – you can’t trust things that sound too good to be true 🙁 Shame on whoever has scammed us all. On a positive note, I’ve discovered your blog, lovely x
I totally agree with you ! Plastic package, each shapeless item in individual plastic packaging. I am very embarrassed I fell for this scam.
Just to note: they only mentioned they had $2 Billion in orders cancelled, at £35 a pop, for 115724 boxes, they’ve more than doubled the order cancellation value at a little over £4 Billion.
So, regardless of whether I ever receive the items (ordered 3rd June) – at least the charity got a fairly large boost for the families.
I wish I had not entered into this. I ordered 2 boxes on 25th may and have received nothing. I genuinely thought I was doing something good to help the factory workers but it seems I have been scammed £77.98 I wish I had just directly donated the cash to a recognised charity.
I have finally been a tracking number, checked with Royal Mail and they have it so will wait and see. I’d more or less kissed goodbye to it, feel like it’s a scam. Are they actually sending out Matalan rejects?
same here. I’ve received a tracking order today but I’ve been told more than once that my order is just about to be packed, so I’m close to feeling that I’ve been scammed.
Me too ! Ordered in May, today a packaged of the most disappointing low quality bizarre shaped items arrived in multiple plastic packaging. I thought I was doing a good thing, nope I did a daft thing !!!
Thanks for your honest review. I ordered on the 28th May and have yet to even receive a tracking number. I think if they don’t respond to this email I will cancel, hopefully get a refund and donate direct to Sajida instead. So disappointing that what sounded like a great idea has been so poorly executed.
I’m sorry to hear that your package hasn’t even arrived yet – I’ve heard that a few times now. Whatever happens, I hope you find a way to support garment workers and enjoy fashion still!
Unfortunately I actually think most of the items you received are Matalan. The button vest top certainly is as, and I think the bobble top is as well and they were selling a nearly identical linen dress last year.
I think you’re right Catherine – I started to see more people posting that items they’d received are also being sold by Matalan at the same time. I think it’s fair to say that the items are worth far less than £70 even when bought full-price from Matalan too.
I found your review looking for other people’s experiences of Loststock. I ordered a box on 24th May, for my husband’s birthday at the end of July. I received an email a month ago saying his box was finally being packed but it’s been radio silence since. Maybe he’ll receive it for Christmas!
But I really wanted to comment to say that I love the way you styled the green dress with your brown belt. It still may not be something you wear again but I think it looks lovely on you.
When I was a size 10 I found most clothes were labelled Small so maybe for 6-8 an Extra Small would be more appropriate.
Hi Zuleika, thanks for the kind comment, and I’m sorry to hear that you haven’t received your clothes yet either. I’m getting increasingly worried as I keep hearing the same story for so many people – why has Lost Stock not sent out updates?
I think you’re right – I always get nervous ordering XS, as they could be size 4-6, but in this case I think that would have been a better choice.
I ordered my Lost Box on 22nd June and it arrived yesterday 30th September, over 3 months later. Disappointed with the contents doesn’t cut it. I’m a size 6-8 and ordered size XS. The 2 flimsy summer tops and the harsh thin cotton(ish) pink flowery shirt with silver thread lines through it are not only cheaper than cheap, but hang off my sister who is a size 10. I would be to embarrassed to even where them to do the gardening, never mind that shipment was so delayed they are completely unsuitable for the autumn weather.
I’m all for supporting good causes but not at the expense of feeling cheated myself.
I ordered my box on the 02/06/2020.
Still haven’t received it.
Just about to get my bank to reverse the payment. After now contact or response to email
I haven’t received any email responses either Maxine! I would recommend contacting them via Twitter if you can – that’s the only place I received a response (even if I didn’t think they were good enough responses).
It says you can’t post comments on twitter!
Just got box ordered for my husband- 3 teeshirts and 1 shirtsleeve shirt. Size, quality and colour all good, though material a little thin. Seems we were lucky.
I’m glad that you and your husband are happy with your box! It does seem like happy customers are few and far between though…
Sadly I feel the same way as everyone else, I ordered 2 boxes & a gift card in may. So far just one has arrived (mens) 2 polos & 2 t shirts. Quality is very poor – fabric is thin, they are too big and haven’t washed well – the sleeves are twisting.
Really not looking forward to getting mine now.
Such a shame – I feel completely duped.
I’m sorry to hear you’re equally unhappy with your first box Lucy – I hope the other box was ok. I’ve seen a few nice items on the swap groups on Facebook, but sadly they’re few and far between.
Hi, I ordered three boxes back in May and still not received anything! Gutted reading all your thoughts, I really hoped this was a win win!
Hi Kerry, any update on this? I’m starting to hear more and more people are cancelling orders as they still haven’t arrived, way past the 8 weeks estimated delivery time. For reference, mine took 12 weeks to arrive.
I received mine yesterday which had more or less the same items you had! They were from Matalan and I managed to hunt the items down and at full price they didn’t even make the £35 mark. It’s not the costs of the items; it’s the false advertising that is slightly irritating. I’m going to put the items in a clothes bank.
I think that’s a good point – for people who bought the box based on the ‘£70’ worth, it’s definitely false advertising.
Absolutely disgusting! I ordered two male boxes.
One was received today and well two denim shirts exactly the same just different shades and two t shirts exactly the same just different colors
Very very disappointed at items that would even cost overall £10 from primark
It’s a real shame to hear that the boxes of menswear are equally poor! Disappointment all round.
Same here. I ordered one mens and one womens. Both were supposed to be dark colours, no patterns. The mens one was a poor quality tshirt and 2 identical plain shirts. The womens one was 4 items, only one was dark and plain, the quality of all of them was awful, and 2 were made in China, which bothered me as I thought they were coming from Bangladesh.
I received my parcel today, I ordered about 12 weeks ago. I have received one white cropped top (I’m 36 with two kids, so not going to be wearing that!) which is far too big for me and two slip dresses of the same design (pretty sure they’re nightdresses!) one pink, one green. I won’t be wearing any of them, they are cheap looking and poor quality, certainly not worth even the £35 I paid for them. I feel like it’s a big scam, making people feel too guilty to return because of the charity aspect.
See this is my point – I wouldn’t have minded the white cropped top! And instead I got a patterned dress! The selection and sorting process is really flawed, and that in my mind is inexcusable as it’s a core part of their service. Don’t offer something you can’t provide.
I received my package last week containing 4 items. 2 matalan vest tops, 1 Oasis top and a teal/green linen dress. The items are all too big really and my initial thought was to send them back but stopped as it effectively was supposed to be for charity,. Whilst I was disappointed, I am sure I will maybe alter the dress and bum around the house in the other stuff.
Having read your comments above, wasn’t the main reason for doing this to help the fashion stock pile of clothes and also help people less fortunate than ourselves and not to get £70 worth of clothes for half the price and then moan if they don’t meet our exacting standards? Just a thought?
Hi Karen, thanks for sharing your experience – I’m glad you’re able to still enjoy your items. I’m less concerned about the monetary side of things – and only really did price comparison on the average money paid – but I do think it’s misleading for Lost Stock to say boxes are worth double the £35 price tag. My aim was the same, to support garment workers, and I’m frustrated that only 37% of each box goes to charity, while also creating waste. In the end, I’ll stick with direct donations!
Thank you for posting this! I ordered ‘darks’ and got two white tops (including the tank top you have above), a pale grey tank top and a mustard yellow dress. I wrote to the company asking to return the clothes (keeping the full amount I spent and just counting it as a donation) and they replied with a template email saying “we don’t offer exchanges” and outlining the options to swap or donate clothes. They also appear to have edited their website retrospectively to say that if you order ‘darks’ you may get white clothes, which it didn’t state at the time of ordering. So disappointed and wouldn’t recommend Loststock to anyone! I hope it at least helps a family somewhere.
Hi Amy, thanks for sharing your experience. Does this mean that they refused you a refund? I’m not sure that’s legal… And yes, I noticed that certain parts of their service have changed since I placed my order too. I’d be ok with that, had they stuck to the parameters that were they when I ordered. Sadly I don’t think they did.
Hi I’ve just received my lost stock parcel 3 cheap and nasty tops worth no more than £20, ever been scammed feel like I have,never again.
Hi Carole, I’m sorry to hear you had a bad experience too. I’ve written to Lost Stock with questions and I hope they’ll get back to me.
Got mine today and I feel exactly the same.
Also feel like is this money actually going to these families .
According to their site, 37% of the overall price goes to Sajida Foundation, so yes I believe it is, but I wish I’d just made one full 100% donation instead.
I ordered the Men’s version, like you, i was surprised to receive 4 items, but disappointed that they were all £4 T-Shirts from Matalan…. So much for my massive savings over retails and the ‘value of at least £70’
It seems like a lot of ‘Charity Initiatives’ this is actually no more than a consumer ripoff exercise
Hi Richard, thanks for sharing your experience. I’ve only heard from a handful of people that they’re happy with their box – the vast majority seems to feel very disappointed. As I said to Carole, I’ve written to Lost Stock and hope they’ll respond.
Hi Besma. It looks like you were lucky with your Lost Stock boxes. Having worked within the development sector for over 20 years, I was keen to support this initiative but sadly, like you, I won’t be recommending them. I ordered 3 ‘boxes’ back in May for my 15yo, my 18yo and myself (40 something!). On Friday, I received 2 of the 3. Mine has not arrived. Each contained only 3 items and the only wearable thing was a black version of the Teal Strap Top you have. Nothing else fitted or it was age inappropriate. One (very frumpy) dress in my 18yo box (size 6/8) was too big for me (size 12/14)!. Her other 2 t shirts were the same style just different colours, so if you didn’t like one, you didn’t like the other one either. And here’s the final straw, one item we received had a ‘Made in China’ label still in the clothing. I don’t feel this was good value at all. I’m afraid at least one of the parcels is going back to them and I’m going to try and get my money back on the one they have yet to send.
Hi Kerry, thanks for sharing your experience with Lost Stock. I feel we’ve had similar disappointment here, and it’s at the sorting part of it. It’s sad really because if they hadn’t promised to sort clothing to suit styles we can pick on the website, I don’t think I would have minded as much. The poor execution of the service is inexcusable in my opinion, and the Made in China label, along with accusations of Lost Stock deleting negative reviews makes me question their ethics, transparency, and general business practice.
I hope your box arrives soon, and has some items you’ll wear, but honestly it feels like a long shot.
I received my lost stock bag yesterday after waiting 12weeks they tell you in the initial advert get £70 of clothing for £35, bargin you think, WRONG. I received 3 of the worst tops ive ever seen im a 48year old woman size 14/16 and i got a very short top with tie front and when i moved all you can see is my not very flat stomach made from the thinest cheapest material on the market, next a vest top (too tight) and a peach fluffy lacy top (yuck) all not in the category that was asked when ordering i would not recommend lost stock go straight to a charity shop or just give your money straight to the charity, worst order ive ever done and ill never do it or recommend to a friend again.
Hi Joanne, thanks for sharing your box and disappointment here too! This confirms it’s not just me who has had a poor experience and that a direct donation to charity would be much better placed. I hope you can find a good home for your items, but honestly I feel like the service was oversold and under-delivered.
I’ve just received my box and am very disappointed.
I asked for brights and received a grey vest, a black vest )identical to your white one and a dark brown with orange giraffe print very odd shaped polyester dress.
Only 3 items for me.
I think they saw us coming
Hi Catherine, what an odd mix up! I would have loved grey and black items (most of my wardrobe is neutral) but hey, I got greens! The sorting seems to be a complete failure and Lost Stock need to be held to account, even if they’re doing something charitable. I’m going to write to them and see what they say…